Cancellation&Return
Below is a list of all details regarding customer rights and our Cancellation & Return policies.
To CANCEL your order, please email our customer service team at info@chekich.com before the order has been dispatched. If your order has already been dispatched; then, unfortunately we won't be able to stop the parcel throughout transit and you would be required to return the order.
Please take reasonable care of the goods once received. Customers are to be made aware that we are entitled to deduct an amount from the refund that will be issued to reflect any loss in value of the goods supplied.
If you have any questions regarding this matter, please email info@chekich.com.
Our RETURN Policy
This returns policy applies to all our customers world wide.
This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging as this authenticates the item as being new and without the original packaging is unsellable.
We must receive the returned product with DHL Express as the courier, within 14 days following the date of delivery of the product.
- The returned product must be unused, in its original packaging, with any labels still attached,
- It must be in a condition enabling us to sell the product as new
- The return/exchange costs are accepted by the buyer.
- You must comply with the returns procedure set out above.
In regards to your return, we ask that you to contact with e-mail to return@chekich.com address. We will guide you to return your package back to us.
PS: Please DO NOT not send/return your package back, without contacting with our return e-mail address. (return@chekich.com)
SALE and Discounted items policy
Please be aware that any items purchased in a SALE can not be returned for a refund as they are subject to clearance.
Also, we do not provide any refunds for items bought with discount.
Refunds will not be provided to the customer for any sale items.
Further details on Returns
You will be responsible for paying postage costs for the return parcel. Once again, returns must be via DHL Express delivery service only. A refund can not be processed until we receive the order back to us.
A tracking number must be provided for return items.
Exclusions
The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.
Refund Policy
Right to return within 30 days: You must complete the return form (on the back of your invoice) of the products you want to return, within 30 days from the date you receive the order. You can send it back with the product. In order for the products to be returned, they must comply with the return conditions.
Free return right: If you send the products you want to return with Sürat Cargo, no shipping fee will be charged. Return information reached chekich.com.: An e-mail will be sent when your return reaches us.
Refunds: If the products you return comply with the return conditions, chekich sends the refunds to the bank within 3 working days. Credit cards of the refunded amount While the reflection period is 1-3 working days on average, this process may take longer for bank cards. As per bank practices, transactions carried out in installments are also paid in installments. It is returned as
Return Address: